Security & Privacy Policy

  1. Information Collection
  2. Registration and Ordering
  3. Email addresses
  4. Product reviews
  5. Cookies
  6. Information use and disclosure
  7. External Use
  8. Data security
  9. Opt out and corrections
  10. Updates to this policy

We are committed to respecting your privacy and want to ensure that we protect your personal information. To learn more, please read this Privacy Policy. This Privacy Policy explains how we collect and use information to provide an enhanced online experience. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. You can visit this website without disclosing any personally identifiable information about yourself however by visiting our Site, you accept the practices described in this Policy. If you do not agree to us acquiring or using your personal information in accordance with this policy then you should not submit information to us through this Site. This privacy policy applies only to this Site. This privacy policy does not necessarily apply to our offline collection of your personal information. Please see below for details. We are not responsible for the content or privacy practices on any web Site to which this Site links or that links to this Site.

Information Collection and Use

  1. Information Collection.
    1. Help make this Site easier for you to use by not having to enter information more than once.
    2. Enable you to quickly find information, products, and services.
    3. Help us create content on this Site that is most relevant to you.
    4. Alert you to new information, products, and services that we offer.
  2. On this site we will collect information from you in several different ways. By collecting personal information from you we are able to provide an efficient, meaningful, and customised experience. For example, we can use your personal information to:

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  3. Registration and Ordering.
  4. You have the option to complete an online registration form when using certain parts of this Site or ordering products, You will be prompted to provide to us certain personal information during registration, including but not limited to, your name, shipping and billing addresses, phone number and email address.This personal information is used for billing purposes, to fulfil your orders, to communicate with you about your order and our Site, and for internal marketing purposes. If we encounter a problem when processing your order, we will use the personal information to contact you.

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  5. Email Addresses.
    1. To request us to notify you when we receive new supplies of an out of stock item
    2. To sign up for our email newsletter
    3. To enter competitions
    4. To leave a review of one of our products
  6. Several locations of the site enable you to enter your email address for purposes including, but not limited to:

    Your participation in a competition is completely voluntary, so you have a choice whether to participate and provide information to us. We use this information to notify competition winners and to award prizes. We may post on our Site the names and cities of competition winners.

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  7. Product Reviews.
  8. You may choose to submit a product review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.

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  9. Cookies
  10. If you would like to disable "third party cookies" generated by advertisers, providers of targeted services, you can turn them off by going to the third party's website and getting them to generate a one-time "no thanks" cookie that will stop any further cookies being written to your machine. Here is a link to the only third party platform we use, they provide instructions on how to do this:

    Most browsers allow you to turn off cookies. If you would like to turn off cookies for look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.

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  11. Information Use and Disclosure.
    1. Internal Use. To enable us to process your order and provide you with customer service we will use your personal information. We may also use this information to improve our Site's content and layout and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.
    2. Communications with You. Your personal information will also be used to communicate with you about our Site and your orders and deliveries. We will send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to notify you when we receive fresh stock of an out of stock item, to sign up for our email newsletter, entry to competitions or leave a review of one of our products. If you provide your email address, we use it to deliver the information to you. We always allow you to unsubscribe or opt out of future emails (see the opt out section, below, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
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  13. External Use.
    1. As do most catalogue and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties to deliver products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, delivery address, email, and phone number.
    2. Similarly, to help you buy products and provide customer service, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state of-the-art data encryption to protect your information.
    3. We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Business or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site for illegal reasons or to commit fraud.
    4. We rent personally identifiable information to other companies as part of our regular course of business, providing details of name and address only. It is possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.
  14. We want to provide you with excellent service and to offer you a great selection - we primarily sell merchandise, not information. We occasionally rent personal information to carefully selected businesses. We may also distribute information in the following ways:

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  15. Data Security
  16. This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. We rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

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  17. Opt Out and Corrections
    1. Correct or update your personal information
    2. Stop sending emails to your email address; and/or
    3. Disable your account to prevent any future purchases through that account.
  18. Upon your request, we will within a reasonable timescale:

    You can make these requests at the customer information section of this site or by telephoning, or emailing your request to Telegraph Plant's Customer Care department 0844 557 1850 or Please do not email your credit-card number or other sensitive information.

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  19. Updates to this Policy
  20. If we change or update this Privacy Policy, we will post changes and updates on this Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated.

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