In line with the latest government advice, over the next two days we are mobilising home working for our call centre operators.
Call waiting times for the next 48 hours will be 5-10 minutes or more.
Please help us to help you at this difficult time. If you wish to place an order, please do so online.
For anything else please either hold or preferably email us instead at firstname.lastname@example.org
However, we have set up a number of pages that may help you solve your query - you may wish to consult these before contacting us
Please quote the subject of your enquiry, order reference (if applicable), customer number, postcode and telephone number in all correspondence.
Please note we will NEVER supply your telephone number of email address to a third party. Please also note, some calls may be recorded for training purposes.
Address: Customer Care, Thompson & Morgan, Poplar Lane, Ipswich, Suffolk, IP8 3BU
Telephone: 0333 400 0033
Order line opening hours: Mon-Sun 9am - 8pm
Customer care line opening hours: Mon-Sun 9am - 6pm
Please note times may vary during Bank Holidays and quiet periods
If you need specific gardening advice from an expert, why not try our partner SmartPlant™. The SmartPlant™ app offers plant identification, a calendar of growing tips tailored to your own garden, pest and disease identification and advice, expert chat, and plant suggestions based around your gardens growing conditions. Click here to find out more about our partnership.
If you need detailed growing advice, gardening hints and tips or maybe it's help with pests and diseases that you are looking for. It's all here in our Gardening Guides sections, click here to find them.
If you are looking for a bespoke seed packet for a marketing promotion, please click here for further details.
For enquiries about deliveries of seed in bulk quantities please consult our Direct2Grower website